Account email
Use the email attached to the learner account or checkout so the right billing and entitlement records can be found quickly.
Contact
Send a question, billing issue, or bug report.
Use the contact form when the billing console or support notes are not enough. Messages go through a simple form workflow with basic bot filtering, without putting a support email on every page.
Contact form
Share enough context so TokiCode can act quickly.
Include the account email you used for checkout, the course or payment issue involved, and what you expected to happen.
What helps
Three details that make support faster.
Course or purchase
Name the course, product, or checkout you were using when the issue happened.
What happened
State the exact error, missing unlock, or unexpected behavior you saw instead of the expected result.
Before you send
Check the billing console first if the issue is checkout-related. It often explains whether a session is still open or already completed.